Our policy on your privacy At Colonial State Capital, we understand that the details you provide us are private and personal. It's important that you feel secure whenever you deal with us. It's also important that you understand how we protect your privacy, as well as how, when and where we may use your details. The following is our commitment to you, on what our policies towards your privacy are. You can be confident in the fact that we abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act (Cth) 1988. What do we mean by 'personal information'? Why we collect your personal information
In both of these cases, we may use the information we gather to provide targeted, and value-added products and services to you, through direct marketing. These direct marketing offers and promotions are designed to make your life easier, not harder. So if you do not want to receive them, just let us know when we contact you. How we collect your personal information? For example, we may need to request a credit report from a credit reporting agency when you apply for a credit facility. Before doing so or prior to collecting the information we need, we will inform you of the type of organisations we intend to disclose your personal information to. Why will we disclose information to another organisation? In these situations, or to perform credit checks, we will need to share the personal information you have given us. As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal information to various authorities. For instance, we may be required under the Financial Transaction Reports Act to disclose details of financial transactions and we may also be compelled under tax laws to provide such information. This is to your benefit, and helps us to provide the products and services you would expect from Aussie. Whom will we disclose information to?
By consent, we mean approval in writing, orally, or implied from your dealings with us. How we keep your personal information accurate and up to date? We ask that you contact us whenever there are any changes to your personal details, so that we can update our records. Access to your personal information More detailed information may not be easy for us to access, and if necessary, a small fee may be charged for the costs of retrieving and supplying the details you want. This process may take up to 20 working days from your request. If you need to access your detailed information, just write to us at the following address: The Privacy Officer or email the Privacy Officer at How long do we keep information about you? We may also hold certain information about you if it is needed for a purpose which you are aware of or reasonably expect us to hold the information. When that information is no longer needed, it will be destroyed or permanently de-identified. How safe and secure is the information we hold about you? Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. When that information is no longer needed, it will be permanently destroyed or de-identified. If you wish to complain, at any time, about the handling, use or disclosure of your personal information, just write to us at the following address: The Privacy Officer or email the Privacy Officer at We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Federal Privacy Commissioner, who can be contacted at: Office of the Federal Privacy Commissioner More information The Privacy Officer or email the Privacy Officer at
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